Subject: English Language Test - Anant Kumar
From: Anant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Sep 2022 02:02:34 -0400

| | Foreign Language Screening Test

Name | Anant Kumar    /  (91) 6202096358    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear XYZ

Thank you for choosing our store. I apologise for the delay of your handbag.

I will surely update your order status. The courier guy didn't get you on the address you provided and this holds up your order. Please check the given address and confirm it with your current address.

I will update it and get your order delivered soon.We look forward for your better experience with us.

Sincerely
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

I am disappointed to hear about the scratches on tv cabinet. I will update your concern to the relevant department of our team. We will schedule a guy to check for the issue and get it replaced as soon as possible.

Hope you are satisfied with the solution.
Kindly share your feedback.

We look forward for more better experience with us.

Regards
Homebox Team

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