Subject: Tech Support Candidate - Surendra Biswal
From: Surendra Biswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Sep 2022 01:03:50 -0400

| | Tech Support Test

Name | Surendra Biswal
E-mail | [email-masked]
Phone Number | (754108) 9176010328
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Odisha, Jagatsinghpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Medvol Data Solutions | Coordinator | working | 35000
Previous Employer 1 | Aiocd Awacs | Project- Coordinator | Aug-2019 | 25000
Previous Employer 2 | MEDI INFOTEC | Data Coordinator | 2014 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1, I will check internet connectivity on prior
2 if internet is proper, then i shall check it with another browser

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Will open the Bluetooth connectivity of the speaker on prior then will pair with it the respective mobile Phone
What according to you makes you a good candidate for customer service or technical support job? | The candidate should me flexible and understating to the project problems,before giving any solutions to the clints
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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