Subject: English Language Test - Akshay Singh
From: Akshay Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Sep 2022 14:25:04 -0400

Foreign Language
Screening Test

Name

Akshay
Singh    /  (+91) 8077981613
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

The first
thing I will tell the customer that you should contact the courier company
directly. Courier company have internal systems that can check the status. After
they see who signed for receiving the package, and then ask the company to
resend the package to the customer's address.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Dear Abdul,

Thanking for sharing your concern, I apologize for the unpleasant experience you
have shared with our company. Customer satisfaction is important to us, and I
regret we could not meet your requirements.

I have issued a refund, which you shall receive shortly.

Please let me know if you have additional question or concern.