Subject: English Language Test - Shuja Ali
From: Shuja Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Sep 2022 04:30:58 -0400

| | Foreign Language Screening Test

Name | Shuja Ali    /  (+91) 8340337762    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir,

I'm sorry that you're running into this.

Our team tried to reach your location to give you your order "Handbag" unfortunately our delivery boy cannot find your site and tried to contact you. Kindly set and recheck your delivery location.

Please let me know if there's anything more that I can do!

Thanks,
ABC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for reaching out, It sounds like you're running into a bit of trouble. I'd be happy to help, I just need a bit more information.

Would you mind me sending me a picture of the TV Cabinet so I can raise a complaint about it and provide you with all the possible help?

Please let me know if there's anything more that I can do!

Thanks,
ABC

| |