Subject: English Language Test - Akash Tandon
From: Akash Tandon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Sep 2022 03:28:08 -0400

| | Foreign Language Screening Test

Name | Akash Tandon    /  (229001) 8177077712    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Date:- 17/09/22
From:- <[email-masked]>
To:- <[email-masked]>
Respected Sir,
We tried to reach at your location to deliver you yours ordered handbag. But Unfortunately our delivery boy is unable to find your location and contact you but can't reached. Kindly set and check your delivery location again and call us between 10 am to 6 pm to pick your order timely.
Thank You,
Akash Tandon
Product Management Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Date:- 17/09/22
From:- <[email-masked]>
To:- <[email-masked]>
Respected Sir,
We are apologised to hear from you that your TV Cabinet has too many scratches. Kindly send the photos of your TV Cabinet in which the scratches are clearly visible. our team will verify it and if it is found to be scratched then your product will be replaced by us within 24 hours. If you want your money back then drop a mail to us at [email-masked] for further process. Your money will be auto credited to your registered account after email verification process.
Thank You,
Akash Tandon
Product Management Team

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