Subject: Tech Support Candidate - Gaurav Parab
From: Gaurav Parab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Sep 2022 07:46:31 -0400

Tech Support
Test

Name

Gaurav
Parab

E-mail

[email-masked]

Phone Number

(+91) 7021487425

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Mumbai

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Tata Consultancy
Services

Senior Desktop Support Engineer

NA

19000

Previous Employer 1

Na

Na

Na

Na

Previous Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check system internet is working or
not by checking other URL in new tab. Next I'll check in different browser
same URL is working or not. Same issue occur then I'll reset browser
setting and check. So this basic troubleshooting I'll do from my end.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First enable speaker Bluetooth.

Then enable mobile Bluetooth from mobile setting.

Then in mobile setting search speaker Bluetooth name and once found click on it
and pair the device.

After successful pairing Bluetooth device speaker Bluetooth will get
connect.

What according to you makes you a good candidate
for customer service or technical support job?

If I am
able to resolve user issue with minimum time then I am good candidate. As per my
concern user will be satisfied with the resolution and make sure that next time
suppose user face issue then he directly tell to connect me. That means user is
Happy with previous resolution and response.

On a scale of 1 - 5
please rate your fluency in spoken English

5