Subject: English Language Test - KHADER VALLI NAGURI
From: KHADER VALLI NAGURI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Sep 2022 03:38:11 -0400

Foreign Language
Screening Test

Name

KHADER
VALLI NAGURI    /  (+91) 7674883112
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear valued
customer ,

we received the order from you for a hand bag 14 days ago. on the same day we
have handed over the hand bag  to courier company.

The courier tried to deliver the order to you, but the address which is giving
by you is not valid address.

So the order is cancelled , so we request you  to add a valid address .

The status of your order is cancelled because of false address.

You can place again with correct address

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
valued customer Abdul,

Greeting from Homebox team, thanks for buying a tv cabinet from us .

we will send a technician to your home,  he is able to fix the scratches.
if he fails to help , then you can have the option to return the  unit and
we can replace the unit .

we are to sorry to inform you that we cant able to return the money , but we can
replace the tv cabinet.

Thank you abdul