Subject: English Language Test - Zuber Khan
From: Zuber Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Sep 2022 02:19:17 -0400

Foreign Language
Screening Test

Name

Zuber Khan
/  (+91) 9990064818    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer

Xyz

Sorry for the inconvenience coused to you! You have order a hand bag from our
website xyz.com and per our details your address found wrong. For reattempt of
your product please reply with your full and current address and you will get
your product as soon as possible.you have a great day

Thanks and regards

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Customer

Xyz

We are apologies for inconvenience caused to you. You have raised a complaint
against order number 00000000001 for damaged and replaced your product. Our team
will connect you regarding your concern please be available.

Thanks and regards

Xyz.com