Subject: Tech Support Candidate - Mohan l Singhal
From: Mohan l Singhal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Sep 2022 01:31:42 -0400

Tech Support
Test

Name

Mohan l
Singhal

E-mail

[email-masked]

Phone Number

(+91) 9821248454

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Se ec

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Sec 19 Noida

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Proscend

Technical
Support Engineer

Working

23400

Previous Employer 1

Schmid

Network
Engineer

30 Sep 2018

18900

Previous Employer 2

IQOR Global
India pvt ltd

Quality Engineer

31 May 2016

18000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Firstly i will check the
error message in browser, i will work on error message respectively.

For example - If showing related no internet then i will work on the same.

Means i will work on related showing error message accordingly.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First i will on bluetooth on both device &
go in bluetooth settings of mobile, i will search nearby bluetooth devices &
connect the same device (speaker).

What according to
you makes you a good candidate for customer service or technical support
job?

As per my work experience, For good technical support, we
should talk to customer politely & listen customer queries first & then
take the action accordingly step by step.

If customer is being agree then you have to handle the customer to your polite
communication.

Etc.

On a scale of 1 - 5 please rate your fluency in
spoken English

4