Subject: Tech Support Candidate - DHANESH KUMAR
From: DHANESH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Sep 2022 08:46:26 -0400

Tech Support
Test

Name

DHANESH
KUMAR

E-mail

[email-masked]

Phone Number

(110017) 8015758139

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Saket, Delhi

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Speakers & Audio
VoIP
Ms excel

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

366pi technologies

Intern analyst

18/08/2022

0

Previous Employer 1

Na

Previous Employer 2

Na

In your past experience you have
(select all that applies)

Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

My first
step will be to check the internet connectivity whether it is connected with
mobile data, wifi, or by some other means. For next step I will refresh the
browser. For the next step I check whether the browser server is down for
everybody if yes wait till it is open or try by some other means.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly I swipe down from the top of screen.

Touch and press the Bluetooth till it get open.

Hold to pair a new devices, if not find check in available device or tap more or
refresh.

Once the pair option is visible get device paired.

What according to
you makes you a good candidate for customer service or technical support
job?

As a technical support person one must be aware of new
technologies which help them to guide the person who is not aware of
technologies function and feature and I personally believe that I am always
aware of the feature in new technologies, so I feel that it makes me a good
candidate for customer service or technical support job.

On a
scale of 1 - 5 please rate your fluency in spoken English

4