Subject: Arabic Language Test - Asif Ali
From: Asif Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Sep 2022 03:00:14 -0400

Foreign Language
Screening Test

Name

Asif Ali
/  (110044) 9648960472    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

Thanks for placing your order with us! We apologies for the inconvenience
caused. We always try to expedite the shipping process and hand over the ordered
item to carrier same day. Upon checking we found that delivery of your item was
attempted last week but your mentioned address was not correct. We request you
please double check the delivery address or provide us alternate address. As soo
as we will have requested information we will reship the ordered item.

Thanks!

Customer support team.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Customer,

Thanks for contacting us! We are sorry to hear that, we always ensure to deliver
new and damage free products to our customer, each unit goes for quality check
before handing over to carriers. Looks like our TV cabinet box got scratches
while in transit.

We request you please send us some images of the product where it has scratches.
Image verification is required before proceeding for a replacement or refund. We
ensure you of timely soulution and our quality check team will get in touch with
you once we receive the images.

Thanks!

Customer support team.