Subject: Tech Support Candidate - Adnan Bhat
From: Adnan Bhat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Sep 2022 02:19:30 -0400

| | Tech Support Test

Name | Adnan Bhat
E-mail | [email-masked]
Phone Number | (+91) 7780972327
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Srinagar Kashmir
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | D-vois communication | Technical support executive | 25 sept | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Follow the OSI Model.
1.Check the Lan / wifi connectivity.
2.Check connected with the gateway.
3.Go for ping command check the destination host rechability.
4.check I had droped the right address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.open the popup option on my mobile device .
2.press the popup button of the Bluetooth speaker.
3.share the visibility of the Bluetooth speaker.
4 Pair it with the Bluetooth speaker from the mobile device.
5.Finally we get connected.

What according to you makes you a good candidate for customer service or technical support job?

1.Good gesture.
2.listen carefully.
3.Respond politely.
4.Resolve issue on time.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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