Subject: English Language Test - Sheik Mohammed
From: Sheik Mohammed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Sep 2022 00:37:24 -0400

| | Foreign Language Screening Test

Name | Sheik Mohammed    /  (91) 9597338561    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sorry for the inconvenience
Address of the Courier is wrong
So it is the reason  for the delay.Now only we found the reason
We have cancelled your order and have refund to your bank account
Thank you...

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul !!
Sorry for the inconvenience caused by us soon our team contact you and let them know your problem. Do you need any additional help ?? I had be happy to assist you in case.
Have a nice day
Homebox team...

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