Subject: English Language Test - Sumit Bisht
From: Sumit Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Sep 2022 03:40:19 -0400

| | Foreign Language Screening Test

Name | Sumit Bisht    /  (91) 8587840935    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Babyshop.com
Faridabad
121004
Date: 14/09/2022

Customer Name
XYZ Colony
Delhi
116045

Dear Sir/ Mam,

Thanks for contacting babyshop.com. I will surely help you today regarding your query. I see that you contacted us to know the delivery status of your order.

I am sorry to tell you that our delivery partner tried to deliver the order on your address but unfortunately the address you did mention was wrong so we couldn't deliver it. But please be assured. Can you please just provide your right address to us on this mail or you can edit that from our website. We will deliver the order on your address ASAP.

I am really sorry for the inconvenience caused to you.

Sincerely yours

Sumit Bisht

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Babyshop.com
Faridabad
121004
Date: 14/09/2022

Abdul
XYZ Colony
Delhi
116045

Dear Sir/Mam,

Thanks for contacting babyshop.com. I am really sorry to know that you got the defective item from our side. But please be assured. I will surely go ahead and request an order replacement for your item in exchange of new one so please be assured. You will get the new one within 2 days.

I am really sorry for the inconvenience caused to you.

Sincerely yours

Sumit

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