Subject: English Language Test - Intezar Ahmad
From: Intezar Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Sep 2022 02:08:39 -0400

| | Foreign Language Screening Test

Name | Intezar Ahmad    /  (91) 06281657508    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

If a customer ordered a hand bag and the shipping address is wrong then I as a customer service representative will be honest because package is not in my hand now. I will try to help the customer to locate his package by telling them some steps to be followed.

1: I will let the customer know that as a seller I can only ship to the address provided to me by the marketplace. I will suggest him reach out to the marketplace regarding the issue.

2: I will give him the local storage address so that he could go the storage and search by the tracking number.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir,

Thank you for letting us know your concern about your TV Cabinet purchased from our platform.

As you wrote that you noticed the scratches after our installation team left. So we have different policies to replace or refund. I will check if your item comes under our replacement or refund policy which is 7 days so we will provide you the replacement. If your item does not come under the category of replaceable items then your item could not be replaced or refunded.

We wish you come again to our platform for more shopping and we hope you will surely read and understand our replacement and refund policy before making an order.

Thanks & Regards

XYZ.....

ABC.... Ecommerce Company

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