Subject: English Language Test - Asdullah ...
From: Asdullah ... <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Sep 2022 04:03:28 -0400

| | Foreign Language Screening Test

Name | Asdullah ...    /  (+91) 9931793680    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Infect you ordered a hand bag from our online store 14 days back. Your order was shipped by us and handed over to the courier company same day then the order was placed.

The courier tried to deliver the order to you as per given address by you, but your given address was wrong as per courier.

That's why please resend your correct address so that your order can be reached to you.

Thanks for contacting us.

Asd...
Customer support executive,
Babyshop.com.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

You purchased a TV Cabinet from us last week, and our team installed it this morning in your house as per you. As you said that after our team left you noticed that the cabinet has too many scratches on it, and you want to replace with another one or to get money back.

Mr Abdul, ofcourse the unit will be replaced with new one if scratches are found on it.

Thanks for contacting us

Asd...
Customer support executive,
Homebox Team.

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