Subject: English Language Test - Sapna Jha
From: Sapna Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Sep 2022 15:10:22 -0400

Foreign Language
Screening Test

Name

Sapna
Jha    /  (91) 9313787329    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

I will say him that sir as I am checking your product status
your delivery address is wrong. Sorry for the inconvenience. Can you give me
your correct delivery address so that I can forward new address to logistic
team.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear sir

I am really sorry for the inconvenience. I will try my best to resolve your
problem. I understand your problem and forwarding a request to my team. My team
will contact you soon. Thank you