Subject: English Language Test - Shaid Ansari
From: Shaid Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Sep 2022 12:53:40 -0400

Foreign Language
Screening Test

Name

Shaid
Ansari     /  (91) 9026592470    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Jacob,

Thankyou for reaching out! I am so sorry to hear that you haven't got your hand
bag so far. But you've come to the right place to get this resolved.

I would like to let you know that the order was shipped by us, and handed over
to courier company the very same day when the order was placed. The courier
tried to deliver the order to you, sir. However, as per the courier the given
address was wrong.

Your bag is in our care. We're only in need to know the right address where our
courier can reach easily and then in no time you are to have your hand bag with
you.

Please feel free to reach out again if you have an issue, or concern - we are
just an email away and will always be happy to assist you.

Thanks,

Shaid Ansari.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Ohh, it sounds like a serious issue. I totally feel for you. I appreciate you
letting me know about the issue!

Let me tell you that I personally discussed the issue with our company's policy
maker official and convinced him to pass an order for replacing your tv
cabinet.

He did pass the order. Our team is reaching you at your home very soon with a
new tv unit.

If you have any questions, concerns or if there is anything else we can do to
make your experience with us enjoyable, please let us know.

Thanks,

Shaid Ansari.