Subject: English Language Test - Mohammad Azahr
From: Mohammad Azahr <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Sep 2022 07:13:09 -0400

Foreign Language
Screening Test

Name

Mohammad
Azahr    /  (+91) 8948259680    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

First, we will say  I do apologize for the inconvenience sir,
as per our system your order had been shipped and handed over to the courier
company at the time, and the delivery boy tried to deliver but your address was
wrong which was mentioned. now you would check and make the correct address then
the order will be delivered to your address

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Firstly
we will ask sir did you see these scratches after receiving your Tv cabinet if
the customer  says yes, then we will say sir you should inform before
installation, and if the customer says it happened after installation now we
will ask our team for confirmation if our team says it happened by us then we
will change equipment otherwise we will try to convince for Same equipment if
the customer does not agree on then we will change equipment.