Subject: Arabic Language Test - Naqi Ahmed
From: Naqi Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Sep 2022 03:07:20 -0400

| | Foreign Language Screening Test

Name | Naqi Ahmed     /  (0091) 7982233962    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi
Thanks for your email. Please note that your hand bag was dispatched on the same day we received your order. Our courier service has informed that when the delivery boy reached on the provided address' he found the address was wrong. Unfortunately he could not deliver.
Kindly provide correct address with contact number in order to dispatch again.
Your support would be highly appreciated.
Please feel free to contact us for any further support.
Br.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Gentleman
Good morning
Hope doing well today.
We recieved your complaint. Our company is committed to support our customers before and  after the service. However in this particular case, we apologise to inform you that as per practice of e commerce we are unable to return it.
The best way was to check out any scratches on your TV cabinet in the presence of support team who completed installation at your home.
Please let us know if you have any other issue, we would be happy to support you.

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