Subject: English Language Test - Navanshi Vishnoi
From: Navanshi Vishnoi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Sep 2022 02:46:38 -0400

Foreign Language
Screening Test

Name

Navanshi
Vishnoi    /  (110007) 7668648606
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hey,

Thank you for pointing us to the problem. I understand this must be frustrating
to you.

As i have checked your order has been handed over to courier company . But your
address as per the courier is wrong. Kindly change the address then you will get
your order shortly .If you have any other queries feel free to reply to this
email.

Sincerely

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hey
Abdul,

We regret that you have received a defective product.Please accept my apologies
on the behalf of the my company for the inconvenience caused. You can simply
return the TV cabinet to our nearest outlet to receive a replacement or a
refund.

Thank you.