Subject: English Language Test - Anas Abu Shahma
From: Anas Abu Shahma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Sep 2022 02:28:38 -0400

| | Foreign Language Screening Test

Name | Anas Abu Shahma    /  (+91) 9125663153    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject: Requesting for correct shipping address

Dear Mr/ Mrs.......,
Great! Thanks for letting us know about the shipping issue. In order to protect both of us, we proceeded your request and I found your, actually your shipping address which you mentioned in your purchasing order was not right, therefore it was creating problem. Now I have cancelled and refunded your order. Please replace the order immediately with the correct shipping address. If you replace the order as soon as you receive this message, you will l keep your spot in my order processing queue and your order will not be delayed.

Thanks,
Neeraj Kumar
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject: Giving solution to my costumer

Hello Mr Abdul,
Thank you Abdul for updating is. I got your email regarding your problem with new TV. which you purchased last week from our reputed company. We always try to make satisfy our costumer. We noticed your request. Now I would like to say that please send me your TV Cabinet EMI number so I can match your request with that number. It will make us easy to process smoothly. I will change your TV Cabinet within three working days, and it will give maximum satisfaction.

Thank you
Neeraj Kumar
Babyshop.com

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