Subject: Tech Support Candidate - Ehtisham Ali
From: Ehtisham Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Sep 2022 02:01:08 -0400

| | Tech Support Test

Name | Ehtisham Ali
E-mail | [email-masked]
Phone Number | (+91) 9045614750
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I'll Check , Is my Internet is working or not, I try opening Google.com.
I'll figure out where the problem is, and check If this problem only happens with certain websites or not.
I try clearing cache and cookies of browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step 1: Open bluetooth of phone.
step 2: open BT of speaker.
step 3: Search for speaker BT on phone .
step 4: Pair the device.
step 5: play songs.

What according to you makes you a good candidate for customer service or technical support job? | My attitude, passion and ability to listen. To deal with customers you need to be assertive and a problem solver.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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