Subject: Tech Support Candidate - Aman Kumar
From: Aman Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Sep 2022 01:45:31 -0400

| | Tech Support Test

Name | Aman Kumar
E-mail | [email-masked]
Phone Number | (91) 8092929882
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Muzaffarpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cognizant technology solutions | Senior process executive | 28 July, 2022 | 33000
Previous Employer 1 | Indiagators services private limited | Senior customer service representative | 31 July, 2021 | 24000
Previous Employer 2 | Teleperformance | Technical service executive | 13 March, 2019 | 16700

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if other website is loading on the browser.
2. Check if other browser is working.
3. Check if wifi is connected on your device, try restarting the device.
4. Check other devices if wifi is working on them.
5. Restart the router.
6. Contact isp.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the mobile Bluetooth.
2. Turn on the speaker.
3. Open Bluetooth settings in mobile and search for the speaker's name.
4. Hit connect and click yes/ok if prompted.

What according to you makes you a good candidate for customer service or technical support job?

1. Good communication skills.
2. Patience is must.
3. Stay calm in all situations.
4. Good computer knowledge.
5. Good typing speed.
6. Good troubleshooting knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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