Subject: Arabic Language Test - Monauwer Hussain
From: Monauwer Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Sep 2022 10:26:21 -0400

Foreign Language
Screening Test

Name

Monauwer
Hussain     /  (91) 8252393535    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

I want to answer it steps wise:

1. First of all I will enquire the matter, if it&#039;s customer&#039;s
mistake, I&#039;ll ensure him/ her that our company always performs well.

If it&#039;s company&#039;s mistake, then I&#039;ll apologize saying
that I&#039;m sorry to learn that your order has yet not delivered to you.
While we do our best to make sure that all the orders that we deliver to our
customers go through a rigorous quality check before delivery.

2. If only the number of the house was wrong so the parcel has been sent to a
house just up the road from where this customer lives. I will share the delivery
man&#039;s contact number to the customer or vice versa so that the customer
can get it easily.

3. In case address is totally different then I can say that I have made a note
of your complaint. We will provide you your order in the next 1-3 days.

4. If the order was placed wrong, I would request the customer to cancel the
order and re-order it with proper address. We will try best to reach it out as
soon as possible.

5. I will apologize the customer and say to him to kindly accept my apologies
for the inconvenience caused.

Please feel free to contact me via phone or email if you need any help for
anything else. Thank you.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

We are sorry to learn that the T.V. delivered to you is
defective. While we do our best to make sure that all the products that we sell
to our customers go through a rigorous quality check before delivery, some of
them are sealed by the selling brand to ensure the safety of the product. As a
result, verifying the quality status of these products is not possible for us.
However, as a well-known e Commerce platform, we have to make sure that our
customers are happy with the purchases they make through our platform.

We started an inquiry into the cause of the damage and discovered that the
product was damaged during the course of shipment.

I have made a note of your complaint. We will provide you a replacement for the
defective product. In the next 3-4 days, our delivery executive will have
reached you to collect the defective T.V and will provide you a new one in
return.

Please accept our apologies for the inconvenience caused. I am including a
one-year warranty card with your order which includes the replacement of
specific parts if any damage occurs to them within a year of your purchase.

Please feel free to contact me via phone or email if you need any help for
anything else.

Thank you.