Subject: Tech Support Candidate - Aadarsh Priyadarshi
From: Aadarsh Priyadarshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Sep 2022 03:16:50 -0400

Tech Support
Test

Name

Aadarsh
Priyadarshi

E-mail

[email-masked]

Phone Number

(+91) 9891044897

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Greater Noida

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I must
say that it totally depends on the type of error we are facing. It might be
related to network connectivity issues, webpage errors, or website server
issues.

First, I will check my network connection.

If network connectivity is stable then I will check, whether the server is on
maintenance or not.

And at the end, if these situations didn't occur then I will clear my
system cache and try again after restarting my system.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First, make
sure to turn on the Bluetooth of your devices.

then, Tap Pair new device. If you don't find a Pair new device, check under
"Available devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your
device.

What according to you makes you a good candidate
for customer service or technical support job?

I may not
have experience as an employee but as a fresher, I have 6+ months of experience
in a management role. And I have worked as a team leader and as a project
coordinator, I worked on 4+ projects where I got to handle multiple domestic and
international clients.

On a scale of 1 - 5 please rate your
fluency in spoken English

4