Subject: English Language Test - Uzma Rashid
From: Uzma Rashid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Sep 2022 02:39:35 -0400

| | Foreign Language Screening Test

Name | Uzma Rashid    /  (+91) 09622700820    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings!
We are very sorry that you have faced this inconvenience, we are right here to help you, please be patient with us
I would like to suggest that you on your behalf can cancel the order and place a fresh one after editing the adress
Thankyou!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings!
We are sorry that you have encountered such inconvenience on our side, I would raise a return request on your behalf and our backend team will contact you soon for same
Thankyou!

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