Subject: Trainer Candidate - Ravi Saxena
From: Ravi Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Sep 2022 09:32:33 -0400

Tech Support
Test

Name

Ravi
Saxena

E-mail

[email-masked]

Phone Number

(91) 8882661912

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Dwarka, New Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Concentrix

Lead- Training
& Quality

34000

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

30days

Please briefly
describe your work experience specifically in Quality?

Sr.
Quality Analyst with leadership and managerial experience in data labelling,
content moderation, data validation of Image data, Videos labelling, satellite
data,

text data and LiDAR across global geography.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

As a QA Lead I faced one situation, there was a new hire who
consistently provided incomplete reports. They were asked multiple times to
include all the required information, but the reports continued to lack all the
data and had to be redone for others to do their jobs. I wondered if the new
employee was getting clear information, so I created a sample report for the new
hire showing all the required data. I also asked other supervisors to review
this with their reports and to post a chart of when the reports were due. As a
result, the quality of everyone's reports improved, not just those of the
new employee. I learned that it's really important to listen and to clearly
communicate expectations to get the desired results.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is what we get what we expect
when things are optimal. Politeness, speed, and accuracy are key components.

Greatcustomer service is when we get what we do not expect. Beyond what is
required, surprising in a good way, thoughtful to the max, more caring than just
competent, and focused solely on making your experience unexpected.

What
according to you makes you a good candidate for this position?

I'm confident that I can bring this type of success to
this position. I am confident that I am a good fit for this position for several
reasons, but most specifically because of my dedication to going above and
beyond in a job. I am committed to learning any new skills on my own to succeed
in this role.

On a scale of 1 - 5 please rate your fluency in
spoken English

3