Subject: English Language Test - Urvashi Arya
From: Urvashi Arya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Sep 2022 09:24:21 -0400

| | Foreign Language Screening Test

Name | Urvashi Arya    /  (91) 09871137918    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/ ma&#039;m,

Greetings of the day!!

Your mail has been acknowledged. We have checked the status of dispatched order, it has not been delivered as the address mentioned on parcel is wrong. So, kindly provide an alternate address so that we can coordinate with the courier company.

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir/ ma'am

Greetings of the day!!

Thanks so much for reaching out and letting us know. First, I would like to apologize for the problem you&#039;ve been experiencing recently. We will get back to you with a response as soon as possible.

Please be advised that our response time can take up to 8 hours due to our large customer base.

Thanks

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