Subject: English Language Test - Noorul Haque
From: Noorul Haque <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Sep 2022 07:05:21 -0400

Foreign Language
Screening Test

Name

Noorul
Haque    /  (91 ) 6206639852    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear sir/ Mam ,

As per your complaint you have purchased hand bag 14 days earlier but still it
was received to you, as can check that you did not write right address that why
it was returned to us so please send us your correct address. i will send it to
you again.

Thanks

Md Noorul Haque

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
sir/mam

As per you complaint that you have purchased a TV from My company and after
installation when our technician came back you found that there is a scratch on
the TV so you want return, its okay no problem our company will give you an new
one.

Thanks

Md Noorul

Customer Care