Subject: Tech Support Candidate - Ajit Dixit
From: Ajit Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Sep 2022 06:45:51 -0400

Tech Support
Test

Name

Ajit
Dixit

E-mail

[email-masked]

Phone Number

(+91) 8318791173

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Gorakhpur (UP)

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Vihaan Project (UPNP Plus)

customer support
Engineer

15 days my notice period

25000

Previous
Employer 1

sysnet global technologies

customer support
Engineer

1 January 2014

10317

Previous
Employer 2

Leading edge communication Pvt. Ltd

customer support
Engineer

15 September 2012

6500

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Please check your Internet connection and try
again.

1-Right-click the network icon which is located at the notification area of
taskbar, and then select “Open Network & Internet settings” then  click
the “Change adapter setting and see Network adapter connected or not.

2- If in your network have proxy Server you have to allow this site from proxy
server.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1: Put the speaker in pairing mode. Switch
on the speaker and long press the Bluetooth button on the device. ...

Step 2: Switch on Bluetooth on mobile phone. Go to settings in your phone (both
Android and iOS) and select the Bluetooth settings option. ...

Step 3: Wait for the phone to connect.

What according to
you makes you a good candidate for customer service or technical support
job?

Good Communication and interpersonal skills, customer focus,
approach and engage, be polite and a good listener

On a scale of 1 - 5
please rate your fluency in spoken English

4