Subject: English Language Test - Chirag Sharma
From: Chirag Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Sep 2022 05:04:49 -0400

| | Foreign Language Screening Test

Name | Chirag Sharma    /  (+91) 9808435208    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: XYZ

Subject: Complaint of missing order

Hi XYZ!

As I check into our system that your order is misplaced because of wrong address given by you. But don't worry, you can give us your correct address, then we will deliver your courier in next 24hrs by our courier company.

Regards
Baby Shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: Abdul

Subject: Regarding TV Cabinet replacement

Hi Abdul!

As I see in our system that you raised a complaint about the TV Cabinet you purchased last week. In this situation we send our Engineer to your address for verification. If our Engineer see that unit has to replaced, then within 7 working days your TV Cabinet will be replaced.

Regards
Homebox Team

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