Subject: Tech Support Candidate - Amjad Khan
From: Amjad Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Sep 2022 04:06:58 -0400

| | Tech Support Test

Name | Amjad Khan
E-mail | [email-masked]
Phone Number | (91) 9518137255
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec 37
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Application related issues

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cms it services | Technical support engineer | 25 september | 19167
Previous Employer 1 | Altran | Desktop engineer | | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I have to cleared cache and browser history of webpage and retry to open website if issue still same then try on other web page and also try in incognito mode if we follow these steps the issue will be resolved and we can also reboot the machine and try to open
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly we have to on bluetooth setting on mobile and pair with device we get device name in setting clicking on that name we can connect
What according to you makes you a good candidate for customer service or technical support job? | To avoid any escalation deal with customer and don't create any problem for escalation and give fcr
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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