Subject: Tech Support Candidate - Vijayant Panghal
From: Vijayant Panghal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Sep 2022 03:34:00 -0400

| | Tech Support Test

Name | Vijayant Panghal
E-mail | [email-masked]
Phone Number | (91) 9034001285
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhiwani
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cert technology | Sr. Analyst | 27th july | 50000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check the network connection, m i connected with the internet or not . Then I Will check the router lights to confirm i have internet access from my ISP .
If all the wires are connected and router is working fine , i will start a troubleshoot by clicking on network bar on the bottom right corner of screen.  It will fix the problem or give us the idea of problem.  Or we can clear the cache memory of browser that may also help. There are other options as well in advance adapter setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth on both the devices .
Make sure they are discoverable.
Open Bluetooth settings in your phone , click on scan , find the Bluetooth speaker name.

Click on device name , enter the pin if it ask for it.
Now speaker will be connected with phone.

What according to you makes you a good candidate for customer service or technical support job? | I have been working in same domain since last 4 years.  The best part of the job is that you get chance to connect with new people every day and learn alot of new things in terms of technology and as a human . Over the period of time i have learned a lot like how to deal with users to make sure he/she stay calm and always say bye with a smile once the ticket is closed.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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