Subject: English Language Test - BILAL BEIG
From: BILAL BEIG <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Sep 2022 03:16:40 -0400

| | Foreign Language Screening Test

Name | BILAL BEIG    /  (+91) 8899089318    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/Mam.
We are really sorry for the delay in your order, but we would like to inform you that you had entered wrong address on your order, this is the reason for delay.
So, kindly provide us your correct address so that the order reaches to you on time.
Regards.
نأسف حقا للتأخير في طلبك، لككنا نود إبلاغك بأنك أدخلت عنوانا خطاً في طلبك ، وهذا هو سبب التأخير ، لذا يرجي تزويدنا
بعنوانك الصحيح حتى يصل الطلب إليك في الوقت المحدد.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir.
We are really sorry for the scratches on the TV Cabinet. We would like to inform you sir, please don't worry we will definitely replace the same within two days.
With Regards.
سيد
نحن آسفون حقا للخدوش على خزانة التلفزيون ، نود اخبارك سيدي ، من فضلك لا تقلق، سنستبدلها بتأكيد في غضون يومين.
مع التحيات

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