Subject: Tech Support Candidate - Anshuman Pandey
From: Anshuman Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Sep 2022 02:25:54 -0400

| | Tech Support Test

Name | Anshuman Pandey
E-mail | [email-masked]
Phone Number | (+91) 8090822837
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Near Nizamuddin railway station, Sarai kale khan
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | British Telecom Eserv India Pvt Ltd | Service Request Coordinator | May 10, 2022 | 24500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if the correct URL has been entered.
2. Check the type of error.
3. Check the internet connection because website might not be accessible without using VPN.
4. If still not accessible, check the browser permission for websites capturing sensitive information and update the option if required.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth speaker.
2. Open Bluetooth option on your mobile phone.
3. Search for relevant device name.
4. Pair the the device with mobile phone.
4. Enjoy 😊

What according to you makes you a good candidate for customer service or technical support job? | I have experience of working in similar job profile and also enjoy making people comfortable with technology related topic via discussions.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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