Subject: Trainer Candidate - Ankita Devvansh
From: Ankita Devvansh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Sep 2022 13:14:01 -0400

Tech Support
Test

Name

Ankita
Devvansh

E-mail

[email-masked]

Phone Number

(+91) 7651891141

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

RiseIn Tech Pvt. Ltd.

Relationshipn Manager

1st Oct

32000

Previous Employer 1

Invest Advise Wealth
Management Ltd.

Assistant Manager

10th March 2022

25000

Previous Employer 2

Intensive Marketing

Client
Executive

July 2019

25000

If Selected, how much
time do you need to join?

1st Oct 2022

Please briefly describe your work experience specifically in
Quality?

Currently serving as a Relationship Manager where
my job role includes,

1) Maintaing Daily MIS for revived Clients or new Clients.

2) Providing Training to the New Clients.

3) Bridging a gap between the client and the internal user.

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

Yes

Please tell us below
in 300 - 500 words about the most difficult situation in your experience as
someone who is responsible to manage and bring improvements in quality of your
team

I have faced many difficult as I sas on a learning process.
For which one them is,

Handling a team is not an easy task for anyone, and delegating my work to
someone was not in forte, which I faced in my earlier organization where I have
to manage my team. But its all about learning. All together I found myself into
a better place by makimg daily enhancement in my skills as well as to my team
memeber learn about the task provided to them.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good Customer could a potential Customer and great
is the one who could bring output to the extend wgich leads your company to the
path of profit.

What according to you makes you a
good candidate for this position?

Communication skills

Empathy

Listening skills

Interpersonal skils

Psychological knoewledge

Leadership skill

On a scale of 1 - 5 please rate your
fluency in spoken English

4