Subject: Tech Support Candidate - Indra Bhatt
From: Indra Bhatt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Sep 2022 11:13:47 -0400

Tech Support
Test

Name

Indra
Bhatt

E-mail

[email-masked]

Phone Number

(91) 7982749715

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Badarpur, Delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

3i infotech Consultancy Pvt Ltd

System Administrator

16/10/2022

16k

Previous Employer 1

K.G.Services &
Solutions

Customer Care Officer

25/10/2022

13k

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Troubleshooting Steps which I will be Take to Resolve and
Diagnosis issue is given Below.

1. First I will check which type of Error it's shows . IF Error Related to
Internet Connectivity So go further to check network connection Wireless can be
flaky and drop out at any time, so make sure connected to right network.

2. Research Any Error Message in Browser. Error message are handy because they
let to know exactly what's going on . use this information to try and
troubleshot the issue, or at least rule out problem with your hardware or
software some of the most common error encounter are:-

403 Forbidden :- Tell User is not allowed to access this page. check the address
and try again.

404 Page not found : The page trying to access no longer exists. check the
address and try again. This could mean the webmaster has moved the page , or
something has broken.

500 Internal Server Error: There's a problem with the server that hosts the
website.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

There are Certain Steps need to Follow to
Connect Bluetooth speaker to mobile phone which are

1. Go to Mobile phone Settings.

2. Tap the Bluetooth option

3. Turn on Bluetooth

4. A list of available devices will appear.

5. If your speaker is not listed, press the button on your speaker that makes it
discoverable. It's often a button with a Bluetooth symbol on it.

6. On your mobile select your speaker and that's it, you're
connected.

What according to you makes you a good candidate
for customer service or technical support job?

Base on
skills which I have I am Consider good candidate for this Profile. I have
detailed knowledge of the system, its software and hardware.

Strong characteristic and spirit for good and sound customer service.

Able to work with people and have strong communication skills.

On a
scale of 1 - 5 please rate your fluency in spoken English

4