Subject: Tech Support Candidate - Vandana Verma
From: Vandana Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Sep 2022 09:50:18 -0400

| | Tech Support Test

Name | Vandana Verma
E-mail | [email-masked]
Phone Number | (91) 7082430540
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Roshanara road, Delhi 110007
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
O365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive Infovision Pvt ltd | Desktop Support Engineer | Currently working | 21,068
Previous Employer 1 | Neelkanth Polymer Pvt ltd | Mis Executive | 6-01-2020 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, we'll check for internet connection.
If internet is working fine, then we will check for proxy issue and fix it.
If there is not proxy issue, then user may not has permissions for accessing that website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on the Bluetooth speaker that we want to connect.
Then turn on the Bluetooth in our moblie phone.
Select the bluetooth device in the list available in mobile phone.
Click connect.
In this way bluetooth speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

I am a good listener. I understand the exact query raised by user so that I can provide the proper solution as well as guidelines to user.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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