Subject: Trainer Candidate - Prairna Kumari
From: Prairna Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Sep 2022 05:50:36 -0400

| | Tech Support Test

Name | Prairna Kumari
E-mail | [email-masked]
Phone Number | (+91) 9286880000
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Muradnagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indusind bank | Teller | 15 jan,20 | 24000
Previous Employer 1 | Jana small finance bank | Operations executive | 31 jul,2019 | 18000
Previous Employer 2 | Idea cellular ltd | Sales coordinator cum MIS | 31 May,2018 | 12000

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in Quality? | Audit of sales documents ,sales files punching training,training of pitching rate plans according to customers needs
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Nothing
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In good service customer only satisfied with the service but in great service customer will happy and also recommend only and only for our service in next time and he/she will be a part of our organization for in future.
What according to you makes you a good candidate for this position? | I have training experience and i know the role of quality analyst, i am also a quick learner and also able to clear my training in very easy way to the candidates
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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