Subject: English Language Test - RAHUL MEHRA
From: RAHUL MEHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Sep 2022 03:18:15 -0400

Foreign Language
Screening Test

Name

RAHUL
MEHRA    /  (+91) 7982598697    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am,

Greetings of the day!

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that the delivery address is incorrect as per our
courier partner.

We would request you to kindly share the Complete and correct address along with
ZIP code .

We will update the courier partner for a seamless delivery.

We appritiate your patronage and looking forward to hear from you soon.

Stay Safe!

Warm regards

Rahul Mehra

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear Mr.
Abdul

Greetings of the day !

Please accept our sincere apologies for the inconvenience caused to you. We
certainly didn't intend this to be happen.

We would request you to kindly initiate the return request after log into your
account and we will arrange a replacement for the same.

Kindly keep the original box, price tags and packaging handy with you at the
time of pick and replacement.

Should you have any further concerns, please feel free to contact us.

Stay Safe!

Warm regards

Rahul Mehra