Subject: English Language Test - Ajay kumar
From: Ajay kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Sep 2022 02:49:12 -0400

| | Foreign Language Screening Test

Name | Ajay kumar    /  (+91) 8368215521    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

I'm Ajay from from online store support team,

I'm sorry to learn about the delay in order delivery, I know this has been a very disappointing experience for you and I've already forwarded your concern to the dedicated team to look into this. I've looked into my resources and as per the courier update the mentioned address isn't showing correct as our courier partner tried to deliver the order and he was unable to locate the mentioned address.

In order to re-arrange the delivery we require you to update us with the correct address and I'd request you to please reply to this email and send us the correct address details to deliver the product asap.

Once again we really sorry for the inconvenience caused to you regarding this order delivery and I want to assure you that we'll look into this in order to avoid any further hassle on your future order.

Thanks & Regards
Ajay Kumar.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

I'm Ajay from XYZ customer support team,

I'm sorry to learn about that you received the item in that condition, I know this must be an upsetting situation for you and I've escalated your concern to the dedicated team to investigate on this and take the appropriate action against this.

Being our valuable customer I don't want you to face hassle on this and as you received the product in scratched condition so we take the complete responsibility to replace the item with new one as per the policy.

Please be rest assured that the item will be delivered to you in perfect condition and I've enabled the open box delivery for the item as an exception.

One more time we apologize for all the trouble that you faced for this order and I wants to assure you that we'll look into this and not to repeat this instance in future.

Thanks & Regards
Ajay kumar

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