Subject: English Language Test - RAZ A AKHTAR
From: RAZ A AKHTAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Sep 2022 01:40:46 -0400

| | Foreign Language Screening Test

Name | RAZ A AKHTAR    /  (91) 9006496960    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir
Sorry for your inconvenience. We have dispatched the item on 14th Oct but due to wrong address it couldn't be delivered on time.
Please give your correct address so that we could resend it..
Regards
....

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul
Hope my email finds you well
We are deeply sorry for your inconvenience.
We will resend our technician to pick up the item .once we get it we'll replace it with new unite as per company's policy .
Regars
..........

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