Subject: English Language Test - Tushar Tyagi
From: Tushar Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Sep 2022 01:28:57 -0400

| | Foreign Language Screening Test

Name | Tushar Tyagi    /  (91) 7982658524    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/Mam we tried to reach at your location to give you yours ordered #handbag unfortunately our delivery boy is unable to find your location and contact you. Kindly set and check your delivery location again and call on 9 to pick your oder.

Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

My name is Nidhi Mehta and I am one of your regular customers. I am writing this letter to report on faulty TV which I purchased from your Marine Line shop last Tuesday.

On Tuesday, the 6th of August, I visited your shop to purchase a TV. With the help of your staff I purchased Samsung 42’ TV and was assured that it is one of the best TV in the market. However, when I got home, I was surprised to find that not only remote had issue, but even the picture quality was not satisfactory, to be precise it was blurry. I immediately lodged complaint with your customer server on the same day and was conveyed that TV will be fixed or replaced in 24hours. I am very disappointed to inform that this has not happened and I have not received any further updates since then.

| |