Subject: Trainer Candidate - Subrota Bera
From: Subrota Bera <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 13:13:24 -0400

Tech Support
Test

Name

Subrota
Bera

E-mail

[email-masked]

Phone Number

(91) 9051738068

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Howrah

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tata consultancy service

Team leader

Currently
working

30000

Previous Employer 1

Previous
Employer 2

If Selected, how much time do you need
to join?

90 days

Please briefly
describe your work experience specifically in Quality?

1)
Auditing the samples.

2) Providing feedback

3) Teach them how do cases more easily

4) providing trainings

5) Providing suggestions for quality important

6) Preparing RCA.

7) Taking team huddle for new updates.

8) Providing help to understand business rules.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service reps will get the problem
solved eventually. Great customer service reps will get it solved immediately,
doing everything they can to remedy the problem at hand

What according to you
makes you a good candidate for this position?

1)
comments

2) On time delivery

3) Never compromised to work

4) Need to be updated for any new business rules

5) Ready to learn

6) Learn from mistake and not repeat

On a scale of 1 - 5 please rate your fluency in
spoken English

4