Subject: Arabic Language Test - Muhammad Ramsheed
From: Muhammad Ramsheed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 10:11:40 -0400

Foreign Language
Screening Test

Name

Muhammad
Ramsheed     /  (91) 8156987073
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi,(customer name)

We would like to let you know that you order for hand bag could not be
delivered. I really understand your issue. And i apologize for issue you
happen.

Please note that courier partner try to deliver your product as per you address,
but unable to reach you

Thanks,

(Company name)

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul

You purchased TV cabinet from you last week and and after installation product
have many scratchs, I understand your issue. We really apologize for issue you
happen.

Product have 7 day replacement policy,  and you can get replacement of this
product as per policy,

We take return and you pickup promise date on or before 13 September and
replacement product deliver on this date

Thanks

(Company name)