Subject: Tech Support Candidate - Arpan gothi
From: Arpan gothi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 04:10:48 -0400

| | Tech Support Test

Name | Arpan gothi
E-mail | [email-masked]
Phone Number | (324008) 8740048679
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | kota
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
java based application support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | rivigo service pvt ltd | software product engineer | | 50000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps:
1. Once I get the error message o UI like then I will try to open another side for eg: google.com, If it will working fine then I will check the extensations in which site has been blocked or not.
2. Next thing to do is open the same site on another browser and try again and try in incognito mode or clear cache and try agian.
3. we can check  is on in our browser or not.
4. must check the browser is upto date or not.
5.check the webside might be down so, check the connection through the CMD/terminal to ping the site.
ping www.google.com -l
6.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. switch on both Bluetooth option speaker and mobile then search the bluetooth  devices around through mobile.
2.once you will get the speaker name bluetooth on phone then try to connect it, once connected it will show option to pair it or not once you will pair it, the connection is sucessfull.

What according to you makes you a good candidate for customer service or technical support job? | Because I am having quite good analytical skills to solve problems and try to bring new approaches to understand and dig down the issues in a better manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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