Subject: Tech Support Candidate - Shashi Shekhar
From: Shashi Shekhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 03:36:35 -0400

| | Tech Support Test

Name | Shashi Shekhar
E-mail | [email-masked]
Phone Number | (+91) 7988285061
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bahadurgarh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Unacademy | Business Development Executive | 03-07-2022 | 41000
Previous Employer 1 | Byju's | Business Development Associate | 10-12-2021 | 37000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will take following steps to troubleshoot the problem:
Step 1 - First of all I will check my internet if it's stable or not.
Step 2 - After checking my internet I will re-enter the URL.
Step 3 - And if still the problem continues then my next step will be clearing up browsing data of my browser.
Step 4 - And after that I will restart my device.
Step 5 - After following all these steps I will again open website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The following steps should be taken to connect a Bluetooth speaker to mobile phone:
Step 1 - Switch on your bluetooth speaker.
Step 2 - And now I will go to settings on my phone and in settings will select bluetooth and turn on the bluetooth.
Step 3 - Now I will select pair new device and wait for my bluetooth speaker name to be displayed on my phone.
Step 4 - After that I will select my speaker's name and will click on that to get connected.

What according to you makes you a good candidate for customer service or technical support job? | According to me I am best suitable for this role because I have excellent communication skills and problem solving skills. I have almost a year of experience in customer handling and solving their doubts and queries regarding products or any other general queries and also I have very good organisational skills and fully understand how important is to deliver outstanding customer care. I am an active listener,cooperative,punctual and full of energy.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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