Subject: English Language Test - Anushka Srivastava
From: Anushka Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 03:34:13 -0400

| | Foreign Language Screening Test

Name | Anushka Srivastava     /  (201306) 9792946009    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/mam,
We tried to reach at your location to give you yours ordered #handbag but unfortunately we couldn't reach out to your location because of wrong address.
So kindly put the correct address information so that we can reach to you as soon as possible.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
I got your mail regarding the inconvenience from our team members.
I will try to solve your problem as soon as possible.

Thank you
Homebox team

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