Subject: English Language Test - Umar Rashid
From: Umar Rashid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 03:03:43 -0400

Foreign Language
Screening Test

Name

Umar Rashid
/  (+91) 9682367302    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Greetings sir/Madam,

The adress where we were told to sent the hand bag is unavailable. The courier
company couldn't find any adress as given by you sir. We had already shipped
your product but as the courier company couldn't find the given adress, the hand
bag is yet reach you.

Here by you are requested to please provide the valid adress where
we can reach you.

We apologise for any inconvenience caused by us.

Thank you for shopping with us ...

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Greetings sir,

Our team will reach you soon. If the demand is found genuine, we will provide
you a new TV cabinet.

Thank you for shopping with us...